Terms & Conditions:

We advise you to read the below sections of these terms and conditions carefully as they are the basis of our interaction with you and determines the relationship in case of dispute between “us”, “we” or “our” and Nokar Online and any business websites related to Nokar Online.

This legal notice applies to the contents of the website under the domain names below:

Home

In these Terms & Conditions, we refer our customer with “you” “our customer” “buyer” “person ordered” etc.

To register with and shop with nokaronline.com you must be eighteen years of age or over.

These Terms and Conditions were applicable from 1st June 2021 until further notice and if we have made any changes, we will mention them in the section (Updates) below.

For business registration please contact our customer service team through email at info@nokaronline.co.uk.

1 PURCHASE CONTRACT

1.1 You must understand that all the purchases you have made through this website or any subsequent websites related to Nokar Online will be governed by these Terms & Conditions and if there are any updates added to the original T&Cs, you need to make sure you check them prior to creating any relationship with us through our website.

1.2 We sell goods only to end-users.

1.3 We will confirm your order by using the website Nokaronline.com

1.4 Please note that the order confirmation does not constitute our acceptance of your order. Subject to our cancellation rights in clause 11, acceptance of your order and completion of the contract will take place when we dispatch the goods to you.

2 PRICE AND DELIVERY CHARGES

2.1 The price of such goods will be as quoted on the website at the time you confirm your order (usually by clicking the “checkout” button) subject only to any inadvertent technical error for which we will not be liable. If you subsequently amend your order to add items, the prices charged for new products which were not in your original order will be the prices quoted at the time you confirm your amended order. However, if you add more of the same items which were in your original order, then the prices charged for these items will be the prices quoted at the time you confirmed your original order. Where a substitute item is offered in place of an item ordered, the price charged for that substitute item (if accepted) will be the price applicable at the time the item is substituted. Please note that as promotions are offered for a limited period of time, subsequent amendments to your order may mean that certain promotions are no longer being offered.

2.2 Each order you make may include a delivery charge. If your delivery is subject to a delivery charge, it will be shown to you as a separate charge on the delivery confirmation page before you confirm your order.

2.3 There is no minimum order requirement for the goods delivered to you, however we will charge a flat rate in terms of delivery costs incurred to deliver your products, you will see our flat rates for delivering goods to you when placing an order with us.

3 METHODS OF PAYMENT

3.1 Payment may be made by debit or credit card, as well as via PayPal.

3.2 The debit, credit and charge cards accepted by us are those listed on the website on the date on which your order is placed.

3.3 Authority for payment will be requested from your card issuer between the time of your order being placed and when it is delivered. This is done by ‘reserving’ against the card you have used for payment. The amount that is ‘reserved’ will be the estimated amount of your order so that the amount is not spent by you until we ‘debit’ your card with the full price of your order. The latter happens after we have delivered your shopping to you. We reserve the right to cancel your order if we are refused authority for payment or reasonably believe that payment will be refused at any stage.

3.4 You agree to compensate us in full against all reasonable costs, expenses and outgoings incurred by us in obtaining payments from you in the event a failed payment occurs. This may include an administration charge of not less than £20.

4 DELIVERIES

4.1 We endeavour to deliver your products within 3-5 days of your payment being received in our account. You need to make sure you provide us with the updated address so that you receive the products on time without any delay.

We normally update our stock level on our website, however if we find out that the product or products you have ordered are out of stock we may amend the order and will notify you. the amount charged for that particular product will be automatically refunded to you in the same account through which you paid, without any inconvenience on your part.

5 DEFECTIVE GOODS

We usually check all the items before packing. However, if by chance you receive any defective goods, you can write to us through email. We will respond to you within 24 hours of receiving your request. We will then explain the further steps you need to take. We will arrange the return of goods or may even request you to dispose of them, while you will be compensated by mutual agreement.

6 AMENDMENTS OF ORDERS AND CANCELLATION RIGHTS

If by any chance you want to amend or cancel the order after it has been processed by our website’s automated processes, you can do so by writing to us within 24 hours of placing this order. If more than 24 hours have passed, you should still write to us and we would try our best to amend or cancel the order. However, it is advised that you write to us as soon as you realize that the order requires amendment or cancellation.

7 WARRANTY AND LIABILITY

7.1 Nothing in these Terms & Conditions will restrict our liability for death or personal injury resulting from our negligence, breach of contract, or breach of statutory duty, nor will any of these terms restrict any of your statutory rights. For further information about your statutory rights, contact your local authority Trading Standards Department or Citizen’s Advice Bureau.

7.2 In addition to paragraph 4.1, we will not be deemed to be in breach of contract or of these Terms & Conditions as a result of any delay in our performance or failure to perform our obligations if that delay or failure to perform is due to any cause or circumstance beyond our reasonable control including, but not limited to: fire, flood and other acts of God, strikes, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, breakdown of equipment, road traffic problems.

7.3 Other than as set out in clause 7.1, our maximum liability arising out of any order for the supply of goods to you under this contract will be limited to the retail price of the goods contained in that order.

8 PRIVACY

8.1 Emails sent to us from you would be kept for the period of 2 years due to quality and monitoring purposes or in any case of dispute between you and us until that is resolved.

8.2 We respect your privacy. The personal information that you give us is held with care and security. We do not sell, rent or transfer this information to third parties for their marketing purposes unless you agree otherwise. We will share your personal information with other businesses operated by members of the NokarOnline provided that they follow practices at least as protective as those described in Nokar Online.

8.4 At the time of your registration you will receive a password. Please keep this secret, as you are entirely responsible if you do not maintain the confidentiality of your password. You are entirely responsible for all orders placed with us or information given to us under your e-mail address in combination with your password. You must immediately notify us of any unauthorised use of your e-mail address and/or password or any breach of security known to you.

9 CUSTOMER COMPLAINTS

9.1 We take care of every aspect of our service, delivery, and quality of our products by keeping attention to detail. However, if you feel that we have missed something, or want to raise any concerns, or have any complaints; email us at our address. We will deal with your concerns with serious consideration and respond within 24 hours of receiving and would endeavour to respond to your concerns with the best possible outcome for you.

10 SPECIAL OFFERS, PROMOTIONS, AND COMPETITIONS

10.1 From time to time, and at our complete discretion, purchases of goods may be subject to special offers. In the event that such a special offer applies to your purchase, the terms of such special offer shall be subject to these Terms & Conditions. If there is any conflict between the terms of a special offer and these Terms & Conditions, these Terms & Conditions shall prevail unless specifically excluded.

10.2 We may change the terms of special offers, or withdraw them altogether, at any time and without prior notice. Subject to clauses 2.1 and 4.1, we will honour at the offered price any order placed by you before an offer ends or is amended or withdrawn.

10.3 We reserve the right to offer, at our complete discretion, different special offers, promotions, and the ability to enter different competitions to different customers.

10.4 Deliveries for 20th – 24th December (inclusive) may be excluded from selected promotions running throughout October and November.

11 CANCELLATION OF DELIVERIES AND SUSPENSION OF YOUR ACCOUNT

11.1 We reserve the right to cancel your delivery at any time if we suspect fraud, have reason to believe you are in breach of these Terms and Conditions or any other terms and conditions relating to your order, or if there is an outstanding payment for any account registered at your address. You will receive email notification in case of such a situation.

11.2 In addition to our right to cancel your order, in accordance with clause 11.1 we reserve the right to suspend your account. Your account will remain suspended until you contact us through email—if necessary, we will call you on your preferred number and remedy any breaches which are capable of remedy or provide any information reasonably requested by our advisers to enable them to reactivate your account.

11.3 In the rare event that unforeseen operational or technical issues occur, we may need to cancel or rearrange delivery. If this happens, we will endeavour to contact you to arrange an alternative delivery date.

12 Updates

The Terms and Conditions you are reading are the updated version.

13 GENERAL

13.1 Nokar Online including all our websites. By registering with our grocery service, you accept that your email address may be used to send you service and, where we have your permission, marketing messages. Customers wishing to change this can do so by contacting us through email. We will use your mobile phone number (if you have provided one) to send messages to advise you about substitutions and occasionally to contact you about your shopping order (including for market research purposes) and, where we have permission, to send you marketing messages.

13.2 Applicable laws require that some of the information or communications we send to you should be in writing. When using our websites, you accept that communication with us will be mainly electronic.

We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information, and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

13.3 If any part of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these Terms and Conditions shall not be affected.

13.4 These Terms and Conditions and the documents produced in accordance with it comprise the entire agreement between you and Nokar Online regarding each grocery order, which concludes in a contract. English law is the governing law of each contract.

13.5 Nokar Online reserves the right to alter or withdraw the grocery service at any time, to refuse the service to any customer, and to amend these Terms and Conditions and the ‘Help’ section of this Website. If we make any changes to these terms, we will let you know as soon as possible by posting the changes on our Website and updating the date below.

13.6 These terms and conditions were last updated on 1st June 2021.

13.7 We suggest that you print off a copy of these Terms and Conditions for your future reference.

This Nokar Online website is operated by NokarOnline, London.