Introduction and overview
Thank you for using NokarOnline. We are driven to deliver the best e-commerce services and experience possible. If there are any issues, please contact us.
Our privacy policy will describe the information we, NokarOnline, collect, how it is used, under what circumstances we share information and the choices you can make about the information. These policies apply when you access NokarOnline services, whether that be via the mobile app, a browser, or any other method.
Information we collect
Information you provide us or allow others to provide to us.
While using the NokarOnline website or app, you will be asked to provide us with information at various points. For example, at the stage of creating an account, we will collect your Personal Identifiable information (“PII”), which contains information such as your name and email address. When placing an order, we will need to collect your address, phone number, and details regarding your order.
Logging into NokarOnline through the login-credentials of third-party services, such as Facebook and Google, may allow us to collect authentication information from said services, such as your name, e-mail address, and encrypted access credentials, for the purpose of creating an account. These login details will be used to authenticate the set-up of your account and any further log-ins and stored for your profile. No other information is stored by NokarOnline. We do not use such information to track or pass on customers’ data for the analytical tools of third-parties.
At checkout, when you provide details of your card to our payment-gateway, we do not store your card information, but just pass this data to via their API to process payments.
Technical information about the usage of NokarOnline.
We automatically receive technical information about the hardware and software that the user is using if they access NokarOnline services with a browser or mobile app.
Cookies and other tracking technologies.
Cookies are small text files that are passed to your web browser when you visit internet sites. We and our partners use cookies and other technologies to collect information.
We may employ third-party services to analyse the usage of our service and advertising. They may deploy cookies, pixels, or other identifiers on the services or collect information through our mobile applications. You can find more information on cookies by skipping ahead to our section on cookies policy
Log information
When using NokarOnline services, our servers record information about your usage of the service and information that is sent by your device or browser. Log information includes things such as the IP address of the system, the system/app being used, browser information, pages that you navigate to, what you search for on NokarOnline, and various other ways in which the user interacts with the services. If you are logged into the NokarOnline service, this information is stored along with your account information.
Some advertisements displayed on our services may be delivered by third parties. These third parties may collect information about you and online presence, either on NokarOnline services or other websites, through cookies and other tracking technologies in order to understand your interests and deliver personalised advertisements. We do not have control or access to the information that is collected by these third parties. The information practices of these third parties are not covered by this privacy policy.
Children
Our services are not intended to be used by those under the age of 13, and we do not knowingly collect their PII (under Section 9 of the Data Protection Act). If we obtain knowledge that we do have information provided by someone under the age of 13, we will delete that information to the extent required.
How we use your information?
We may use your information that we collect for a variety of reasons, including:
- Offer personalised content, such as items that are similar to the ones that you purchase frequently
- Understand how users interact with NokarOnline services, to improve the user interface and the site as a whole.
- Provide high-standard customer support, respond to your communications and inquiries.
- Provide and improve the NokarOnline service
- Allow the delivery people/personal shoppers to choose your items at a retailer site and deliver them to you, with calls/text if necessary.
- Your location will only be used so that we can display the nearest supermarkets and stores supported on our platform, enabling you to browse products and place your order. Your location and, subsequently, delivery address, provided by you, are also shared with the delivery driver or personal shopper to establish their delivery route and related calculations, such as fuel costs for the journey.
- Charge you for the purchase and delivery fee, through one payment using payment processing partners.
- Where you have indicated accordingly, we also share information with third parties to let you know about goods and services that may interest you.
- We may use your information to let you know of other products and services that may be of interest to you.
Your information will mainly be used to contact you so we can supply you with the services you have requested. It will also allow us to bill you and contact you when necessary. You can opt-out of receiving promotional communications from NokarOnline by using the settings.
What we share?
In order for the NokarOnline service to operate efficiently, we need to share information about you and your order with other parties who help enable this service. This includes, for example, the personal shoppers who pick-up and deliver your order.
We share information under the following principles:
- With personal shoppers, this will allow your order to be picked and delivered.
- If you invite your friends through the referral program, your name and phone number will be seen by those invited.
- We may employ third parties to process information on our behalf in compliance with this privacy policy and other appropriate security measures.
Security
We employ reputable and high standard third parties to ensure the protection of user information under our control. This includes physical, technical and administrative measures to protect against unauthorised access. When we collect your PII, we will do so using systems and processes that are in line with the legal laws as well as maintain high security.
All PII will be encrypted at rest and in transit. Although we cannot guarantee completely secure transmission of PII,. We will make any legal notification required if a security breach occurs, damaging the integrity of your PII.
Changes to this policy
This policy may change from time to time, and any revised policy will be posted on this page, so we encourage you to review it regularly. If we make changes, we will notify you by revising the date at the top of this policy, and, in some cases, we may provide you with additional notice (such as a notice on our homepage or sending you a notification).
Cookies policy
We and our partners use cookies and other technologies to collect information, ,improve your customer experience as you use our website and mobile app, and provide you with personalised advertisements. Below contains additional information about cookies, including how we use them and what choices you can make about our use of cookies.
How we use cookies?
Cookies are small text files that are passed to your web browser when you visit internet sites. We and our partners use cookies and other technologies to collect information. We may use persistent cookies (cookies that expire when you clear them from your browser), session cookies (cookies that expire when you leave the session), as well as other identifiers to collect information that will allow us to personalise your experience and allow auto-filled fields.
We may also employ third-party services to analyse the usage of our service and advertising. They may deploy cookies, pixels, or other identifiers on the services or collect information through our mobile applications.
Availability and delivery
We try our best to fulfil your order in the specified time allocated. However, sometimes things do not go to plan and factors, such as traffic conditions and weather may prevent us from delivering your order in time. We will do our best to ensure that your groceries are delivered on time.
When you consent to Cookies on our services, there may be used to do the following;
- Cookies allow us to improve the customer experience on our websites and mobile apps. We can personalise your experience and present useful features.
- Cookies can help us to understand how the user interacts with our website and mobile application. For example, by notifying us if you receive an error message.
- Cookies help us deliver personalised advertisements to you. These cookies may be placed on our services by third party services.
- Cookies may collect information about your online behaviour, such as your IP address, system/app being used, browser information, pages that you navigate to, what you search for on NokarOnline, and various other ways in which the user interacts with the services.
Your choices when it comes to cookies.
Website
You can utilize your browser settings or third party tools to accept or reject cookies or delete existing ones. You can also make your browser notify you when a new cookie is placed on your computer.
If you choose not to accept all the cookies, you may not be able to make full use of our website and experience it as a whole. For example, fields may not automatically fill once you re-enter your information when you checkout.
Mobile device
Cookies operate differently from websites than on mobile devices, they are directly incorporated into the app itself and use a unique identifier created by your mobile device for advertising. You can disable or reset this advertising identifier via your mobile device privacy settings.